Creating a Credit Memo in QuickBooks
How to create a Credit memo in QuickBooks
Windows (Pro, Premier, Enterprise)
Step 1. Go to the Customers menu at top menu bar, and select Create Credit Memos/Refunds.
Step 2. Select customer at Customer:Job drop-down, and complete form with date, item, description, quantity, rate, class, etc.
Step 3. Click Save & Close to exit screen or Save & New to create another credit memo.